Product return and refund statement for "The Easy Vegan"

Product return and refunds for "The Easy Vegan"


Each supplier on The Easy Vegan has their own unique return policy. Many suppliers offer returns, while some suppliers may have a no-refund policy on all their orders.


Damaged or incorrect product:

In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence within 15 days of receiving the item. If there is no claim If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.


Returned – Incorrect Address:

The shipment was returned to the supplier due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost will be covered by The Easy Vegan.


Missing order:

In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly.Easy Vegan considers your orders shall be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.


Late order:

In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.


How do I request a return, exchange, or refund?

  • Have a valid reason and collect photos detailing reason for return.

  • Contact our Customer Support team via email at and include the evidence.

  • Easy Vegan will alert the supplier and request approval for the order return or refund, the product must be returned to the supplier.

  • Next you must return the product and provide a tracking number. The product must be returned to the address on the original package.

  • Once the tracking number has been provided (or once the supplier has received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file.


In order for The Easy Vegan to process a refund for an order, we will require a tracking number to be provided for our suppliers for the order/item return.


Please also note that if you request refunds because you changed their mind about the items, each respective supplier's return policy will dictate the terms and see if the supplier accepts these types of returns.